Refund policy
90-Day Money-Back Guarantee
We stand behind LUMA with a full 90-day money-back guarantee.
If you don't feel calmer, sharper, and more like yourself within 90 days of receiving your order, email us at hello@goodluma.com and we'll refund your full purchase price. No questions asked.
You don't need to return the bottles. Keep them. Keep the bonuses. We eat the cost.
How it works:
- Email hello@goodluma.com within 90 days of your delivery date
- Let us know it didn't work for you — that's all we need
- We process your full refund within 5-7 business days
- No return shipping. No sending anything back. No hoops.
Why we offer this: Adaptogens like KSM-66 Ashwagandha take 4-8 weeks to fully recalibrate your stress response. We give you 90 days because we want you to experience the full effect before deciding. We can afford this guarantee because the vast majority of women who commit to the full timeline see meaningful results.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us immediately at hello@goodluma.com and we will send a replacement or issue a full refund at no cost to you.
Exceptions
Gift cards and promotional items are non-refundable.
European Union Customers
If you are located in the European Union, you have the right to cancel your order within 14 days of delivery for any reason, in addition to our 90-day guarantee. Contact hello@goodluma.com to initiate.
Processing Time
Refunds are processed within 5-7 business days of approval. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement. If more than 15 business days have passed since we approved your refund, please contact us at hello@goodluma.com.
Questions?
Email us at hello@goodluma.com — real people, real answers.